Grievance redressal

Effective 1 August 2026 · Draft for legal review before launch

How to raise a complaint

Write to grievance@onelo.health or via WhatsApp from the app. Include your registered phone number and a description of the issue.

Timelines

Complaints are acknowledged within 24 hours and resolved within 15 days, per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer

Appointment in progress; details (name, designation, contact) will be published here before public launch and kept current.

Escalation

Medical-care concerns may also be raised with the treating practitioner's State Medical Council. Data-protection grievances unresolved by us may be escalated to the Data Protection Board of India.